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We want to hear from you
At Hunter Valley Supports, we are dedicated to delivering exceptional services tailored to your needs and expectations. We value your input and see feedback as an opportunity to grow and serve you even better. If there’s anything we can improve, please share your thoughts with us. Your voice helps us enhance our services and ensure your rights are always respected.
Share your Feedback
At Hunter Valley Supports, we value your thoughts and experiences. Your feedback helps us celebrate what’s working well and identify opportunities to improve, so we can continue providing the best possible support.
If you need assistance, you can ask a friend, relative, or support person to help share your feedback on your behalf.
If you’d like to share your feedback, here are some simple ways to do so:
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Speak to Us Directly: Feel free to chat with any member of our team. We’re here to listen and assist.
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Contact Us: Email us at team@hvsupports.com or call (02) 6543 0290.
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Submit a Feedback Form: If you prefer, you can provide written feedback by completing the form below.
Our approach to handling feedback
At Hunter Valley Supports, we value every piece of feedback and treat it with fairness, transparency, and respect. Whether it’s a suggestion, compliment, or concern, we see feedback as an opportunity to improve and strengthen our services.
Here’s what you can expect when you share feedback with us:
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Dedicated Process: Our team coordinates the review process, with oversight from a senior leader or the appropriate team.
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Timely Response: We’ll acknowledge your feedback within two to three business days.
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Resolution Goal: We aim to review and resolve matters within 15 working days. If more time is needed, we’ll keep you informed every step of the way.
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Right to Review: If you’re not satisfied with the outcome, you can request a review through our feedback team.
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Confidentiality: Your information is handled with care and shared only with those directly involved in addressing your feedback.
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Protection: We ensure that anyone providing feedback is safeguarded from any repercussions or disadvantage.