Feedback

We want to hear from you

At Hunter Valley Supports, we are dedicated to delivering exceptional services tailored to your needs and expectations. We value your input and see feedback as an opportunity to grow and serve you even better.

If there’s anything we can improve, please share your thoughts with us. Your voice helps us enhance our services and ensure your rights are always respected.

If you need assistance, you can ask a friend, relative, or support person to help share your feedback on your behalf.

If you’d like to share your feedback, here are some simple ways to do so:

SPEAK TO US

(02) 6543 0290

69 John Street, Singleton

EMAIL US

feedback@hvsupports.com

FEEDBACK FORM

If you prefer, you can provide written feedback via our form below.

Submit your form below

TRUSTED LOCAL GUIDANCE.

Our approach to handling feedback

At Hunter Valley Supports, we value every piece of feedback and treat it with fairness, transparency, and respect. Whether it’s a suggestion, compliment, or concern, we see feedback as an opportunity to improve and strengthen our services.

Here’s what you can expect when you share feedback with us:

DEDICATED PROCESS

Our team coordinates the review process, with oversight from a senior leader or the appropriate team.

TIMELY RESPONSE

We’ll acknowledge your feedback within two to three business days.

RESOLUTION FOCUS

We aim to review and resolve matters within 15 working days. If more time is needed, we’ll keep you informed every step of the way.

RIGHT TO REVIEW

If you’re not satisfied with the outcome, you can request a review through our feedback team.

CONFIDENTIALITY

Your information is handled with care and shared only with those directly involved in addressing your feedback.

PROTECTION

We ensure that anyone providing feedback is safeguarded from any repercussions or disadvantage.

LOCAL CARE. TRUSTED LEADERSHIP.