Support Co-ordiation | HV Supports

Support Coordination at Hunter Valley Supports

Business Award Winning Team

We are thrilled and deeply honored to announce that Hunter Valley Supports’ Support Coordination Team has been awarded Excellence in Professional Services at the 2025 Singleton Business Awards!

This recognition means so much to us because it reflects the heart of what we do—providing exceptional support coordination to help NDIS participants navigate their plans and achieve their goals.

This achievement is a testament to:

The dedication and expertise of our Support Coordination team, who go above and beyond every day
The trust and support of our valued participants and their families
The strength of our wonderful Hunter Valley community

Every challenge we’ve faced, every late night, and every moment spent advocating for better outcomes has led to this proud milestone. We are truly humbled and grateful.

A huge thank you to Business Singleton, the judging panel, and everyone who has been part of our journey. This award isn’t just ours—it belongs to everyone who has supported us, believed in us, and helped us grow.

We promise to keep working hard to deserve this recognition and to make a positive impact in our community every single day.

About Our Support Coordination

At Hunter Valley Supports, we know that navigating the NDIS can feel overwhelming—but you don’t have to do it alone.
Our Support Coordination services are designed to help you make sense of your plan, understand your funding, and turn your goals into action. We work alongside you to build the skills and confidence you need to manage your supports effectively, while ensuring you have access to the right providers and resources.

Whether you’re new to the NDIS or looking to get more out of your existing plan, we provide clear guidance, practical strategies, and ongoing support so you can focus on what matters most—living the life you choose.

Specialist Support Coordination

For participants with complex needs, our Specialist Support Coordination service goes beyond standard coordination. We understand that managing multiple supports, providers, and funding streams can be challenging, so we provide a structured, proactive approach to make your plan work effectively and sustainably.

Here’s what we offer:

Tailored Strategies and Solutions

We take the time to understand your unique circumstances, goals, and challenges.
Our team develops individualised strategies that address barriers and ensure your supports align with your needs.
We focus on building capacity so you can feel confident in managing your plan over time.

Coordination of Multiple Services and Providers

We act as the central point of contact for all your providers, ensuring clear communication and collaboration.
Our coordinators help you navigate complex service arrangements, including health, housing, therapy, and community supports.
We make sure your services work together seamlessly to deliver the best outcomes.

Ongoing Support for Sustainability

We monitor your plan regularly to ensure it continues to meet your needs.
Our team provides problem-solving and crisis support when unexpected challenges arise.
We help you prepare for plan reviews and future changes, so your supports remain effective long-term.

Face to Face Support Coordination

Our Face-to-Face Support Coordination service is all about personal connection and practical guidance. We believe that sitting down together creates the best opportunity to understand your needs and build a plan that truly works for you.

Here’s what we do:

Understand Your NDIS Plan

We break down your plan in simple, clear language so you know exactly what supports and funding you have available.
We help you identify your priorities and set achievable goals that align with your plan.

Explore Your Options and Connect You with Suitable Services

We work with you to find providers that match your needs, preferences, and location.
Our team leverages strong local networks to connect you with trusted services—whether it’s therapy, community programs, or daily living supports.
We ensure your supports complement each other and fit within your budget.

Build Skills and Confidence

We guide you through the process of managing your plan so you feel empowered and in control.
Our coordinators provide practical tips and strategies to help you make informed decisions.
Over time, we aim to build your independence so you can confidently navigate the NDIS on your own.

Psychosocial Recovery Coaching

Our Psychosocial Recovery Coaching service is designed to support participants living with mental health challenges to take control of their recovery journey and build a life that feels meaningful and fulfilling. We understand that recovery is not just about managing symptoms—it’s about creating opportunities, building resilience, and fostering independence.

Here’s what we offer:

Practical Guidance and Emotional Support

We work alongside you to identify your strengths and challenges, providing hands-on strategies to help you navigate daily life.
Our coaches offer consistent emotional support, helping you stay motivated and focused on your recovery goals.
We assist with problem-solving and planning for both short-term needs and long-term aspirations.

Strategies to Build Resilience and Independence

We help you develop coping skills and routines that promote stability and confidence.
Our approach focuses on empowering you to make decisions, manage stress, and build strong social connections.
We support you in accessing community resources, education, and employment opportunities to enhance independence.

A Focus on Creating a Life That Feels Meaningful

Recovery is about more than services—it’s about living a life that reflects your values and interests.
We work with you to set personal goals that bring purpose and joy, whether that’s reconnecting with hobbies, building relationships, or exploring new opportunities.
Our coaches encourage self-advocacy and help you take steps toward the future you want.

Level 2 Support Coordination

Level 2 Support Coordination is designed for NDIS participants who need more than basic assistance to implement and manage their plan. This service provides specialist guidance and hands-on support to help you navigate complex situations and ensure your plan works effectively.

What Does Level 2 Support Coordination Include?

Comprehensive Plan Understanding
We break down your NDIS plan in clear, simple terms so you know exactly what supports and funding you have available.
Connecting You with the Right Providers
We help you find and engage with service providers that meet your needs, preferences, and goals. Our strong local networks ensure you have access to trusted and reliable supports.
Managing Multiple Supports
If your plan involves several providers or services, we coordinate them to work together seamlessly. This includes scheduling, communication, and problem-solving to avoid gaps or overlaps.
Building Your Capacity
Our goal is to empower you to manage your plan independently over time. We provide practical strategies, tools, and guidance to build your confidence and skills.
Ongoing Support and Monitoring
We check in regularly to make sure your supports are working as intended and help you prepare for plan reviews or changes.